Shipping
What is the cost of shipping?
Shipping costs for orders from menique depend upon the delivery method. Standard registered shipping is for $4.95 and free for orders above $100. Expedited shipping is for $9.95 and free for orders above $200.If you are in a hurry, we always recommend you to choose the Express delivery option, which costs $14.95.How long will it take me to get my order?
Choose our Express shipping service for speedy delivery, where orders can arrive in just 1-3 business days.
For our Merino wool collection, standard shipping to Europe typically takes 3 to 15 business days, while deliveries to other countries range from 5 to 18 business days. For shipments to the USA, the estimated delivery time is between 4 and 10 days.
For Linen items that are made to order, please allow an additional 1-2 weeks for production. These exclusive pieces are crafted especially for you, ensuring they’re well worth the wait.Do I have to pay import duties and charges?
Orders placed on menique for delivery to the USAwith a value of under $800 are imported duty-free, and there are no taxesupon delivery.
European Union orders are always duty-free.
International orders may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country, we are not able to supply the cost. Please make sure that you are aware of your country’s import charges before you order from us.How do I change my shipping address?
To change your shipping address, please contact us directly at support@menique.com as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. Please ensure you reach out within 1 hour of placing your order and provide your order ID and name.What if my order has been marked as delivered, but I haven’t received it?
If your package is marked as delivered but you haven’t received it, please wait 48 hours before contacting customer service. Often, carriers mark packages as delivered prematurely, and they typically arrive within that time frame. In some cases, packages may be delivered to neighbors or placed in a different mailbox. If possible, check with your neighbors before reaching out to us. If you still cannot locate your package, please email us at support@menique.com, and we will guide you on the next steps.How can I track my order?
You can easily track your order by following the tracking link provided in your shipping confirmation email.Do you ship to P.O. boxes?
No. We can only deliver to valid residential or commercial addresses.What is the shipping upgrade option?
The shipping upgrade option is available for customers who have already placed an order but later decide they need their clothes delivered faster.
This option can only be purchased after consulting with our support team via email at support@menique.com to ensure we can accommodate your request.
PAYMENT
What methods of payment do you accept?
At menique, we offer a wide range of payment options to make your shopping experience as convenient as possible. You can use all major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay, Shop Pay.Do I have to create an account to shop with you?
You do not need to have an account to place an order. However, having an account can save your time at checkout as it saves your address and payment details for future purchases.What should I do if I have not received an order confirmation email?
Firstly, check your spam filter. If you have not received your order confirmation email after 24 hours, contact our Support teamproviding as much information about your order as you can.I forgot to use a discount code, can it still be applied?
Regrettably, we cannot apply discount codes to past orders once they have been placed.
ORDER ISSUES
What should I do if there is a problem with my order?
If your order has arrived and something is missing or wrong, please contact our Support team with the order number, the item’s name and number, a description of the fault. We will resolve the issue for you as quickly as we can.How can I check the status of my order?
If you have an account, sign in to see the status of your current and past orders. After you place an order, a confirmation with your tracking info will also be sent to your provided email.Can I change or cancel my order after I have placed it?
If you want to make any changes to your order or need to cancel, please email us at support@menique.comimmediately within an hour of purchase to request changes. Please include your full name and order number to expedite your request.I have canceled my order. When will I get a refund?
You should receive your refund within 1-5 business days after receiving our confirmation that the order has been canceled. Please note that international transactions may take longer to process.What is the best way to contact you?
As we are an internet-based company the best way to reach us is by email at support@menique.com. You can also fill in the contact form and we will get back to you shortly.
RETURNS & EXCHANGES
What is your return policy?
We have a 30-day return policy with FREE returns. You can return unsatisfactory items as long as they meet our return terms. Please note that underwear, personalized items, items without original tags, and washed or worn items are not eligible for a refund or exchange. To initiate a return, visit our returnspage. How to make a return or exchange?
To initiate a return or exchange, follow these steps:
- Visit the Menique Returns Center.
- Enter your order number and email or zip code.
- Select the items to return and provide a reason.
- Choose your preferred resolution.
You’ll receive a return label and further instructions within 5 business days.I do not like the exchanged item. Can I return or exchange it?
Exchanged items cannot be returned for a refund or exchanged.I bought a set and I want to return one of the pieces. What should I do?
If you’d like to return one piece from a set, please contact us directly at support@menique.com. Our team will assist you with the return process to ensure everything is handled smoothly.Can I exchange a gift bought at menique?
You can submit an exchange request if you know the order number and the email used to order the gift. I no longer have the original package. Can I use one of my own?
Yes, you certainly can. Feel free to use your own package. Make sure it protects the item well and is suitable for transportation.
PRODUCT AND STOCK
Where can I find product sizing information?
Product size information can be found on each product detail page. If you still have questions regarding fit or choosing a size, please get in touch with our Support team who will be able to assist.Can you tell me if you are getting an item back in stock?
Yes, the best way to ensure availability is to send us the product details, and we will notify you when it’s back in stock. You can also provide your email address directly near the item, and we’ll let you know as soon as it’s restocked.Where are your products made?
All of our products are made, manufactured, and designed in Europe, more specifically, in Lithuania, Kaunas.I’m interested in becoming an affiliate. How do I get in touch?
We would love to hear from you. Please visit our websiteto reach out through the provided contact form or email us directly at support@menique.com.
MERINO WOOL
What is the best way to take care for Merino wool clothes?
Make sure to check the care label on the individual item.
Merino wool. Always machine wash at 30 °C on a gentle cycle, and with similar colors. Do not tumble dry and make sure that when ironing you use a low temperature. Never use bleaches or softeners.What is the difference between 160gsm and 250gsm Merino wool?
The distinction between 160gsm and 250gsm Merino wool lies in their respective weights, measured in grams per square meter (gsm). A higher gsm indicates a denser and heavier fabric, while a lower gsm means the fabric is lighter.
Merino wool in 160gsm is perfect for base layers, thermals, and pajamas. Its lightweight, breathable nature makes it ideal for wearing close to the skin, offering comfort and moisture control without overheating. This makes it a great choice for everyday wear or active pursuits in moderate to warm conditions.
On the other hand, 250gsm Merino wool is versatile for layering, offering more warmth and insulation. It can also be worn on its own in cooler weather, providing enough thickness and structure to function as a standalone top. This weight is ideal for outdoor activities or casual wear when the temperature drops, giving you the flexibility to adapt to changing conditions.
Hence, when choosing between these two options, consider the specific weather conditions and activities to ensure the most suitable and comfortable choice for your needs.Is Merino wool itchy like traditional wool?
No. Merino wool is known for its softness and fineness, making it much less itchy compared to traditional wool.Is Merino wool suitable for all seasons?
Yes. Merino wool is a versatile fabric that regulates body temperature, keeping you warm in the cold and cool in the heat. It’s ideal for layering in winter and wearing solo in summer.Can Merino wool clothing be worn during exercise?
Yes. Merino wool is great for exercise because it wicks moisture away from the skin, keeping you dry and comfortable during workouts. It also regulates body temperature, preventing overheating.Will Merino wool clothing pill over time?
Merino wool is prone to some pilling, especially in areas of friction like underarms or seat areas. However, high-quality merino wool garments are less prone to pilling compared to lower-quality wool blends.
At menique, we conduct extensive pilling testing to ensure our merino wool clothing maintains its quality and resists pilling over time.
LINEN
What is the best way to take care of Linen clothes?
Make sure to check the care label on the individual item.
Machine wash in lukewarm or cold water on gentle cycle or linen wash setting, and with similar colors. Never use bleaches or softeners. Tumble dry on low heat or hang to dry for the best results. No iron necessary – enjoy the natural creases and crumples. However, if you still want an item pressed, use a medium-hot iron on the steam setting. Discover more on our blog: Top 6 Tips: How to Wash Your Linen Clothes?Why do you make to order for linen clothing?
In our enduring pursuit of sustainable fashion, every menique linen product is meticulously crafted upon receiving your order. Our skilled seamstresses hand-cut and sew each piece, minimizing fabric waste and excess inventory. This approach not only reduces environmental impact but also underscores our dedication to honoring each client.How long does it take to make a linen garment?
All of our linen designs are handcrafted by skilled artisans. The production time for linen textiles typically takes 1-4 days, while more complex clothing items may take up to 1-2 weeks.
Once the items are made, your order will be delivered using your chosen shipping method. Learn about shipping times here.
For an additional fee, you can accelerate your order processing with our production upgrade option.When will I receive my Linen garment?
Linen textiles typically take 1-4 days to produce, while more intricate garments may require up to 1-2 weeks. After the clothes are made, washed, and packed, your order will be dispatched using your chosen shipping method.
All linen garments will be sent using your chosen shipping method. Learn about shipping times here.If I want another color not listed, is that possible?
While our listings feature our top best-selling colors, we understand that you may have specific preferences. If you desire a color not currently listed, we can accommodate custom orders from a selection of colors provided here. Simply reach out to us via support@menique.comwith your preferred color choice, and we’ll be happy to assist you in creating your desired garment.Can I rush my linen garment order?
Yes. For an additional fee, you can accelerate your order processing with our production upgrade option.
Our standard production time for linen clothing is typically 1-2 weeks, but with this upgrade, your items will be crafted and ready to ship within 1 week or within a timeframe discussed with our support team.
Kindly reach out to our Support team via email at support@menique.com, specifying your deadline, so that we can offer you further assistance.Can you customize a linen garment?
Yes. Depending on the season, we can make basic changes that do not require changing the sewing pattern, such as adding or removing pockets, adjusting the neckline, and changing the length. However, please be aware that there is an additional fee for these customizations, which you can view here.
Before adding this listing to your cart, please reach out to our support team via email at support@menique.comto confirm your desired customizations.
Additionally, please note that customized items are non-returnable.Does linen clothing have a tendency to stretch out?
Linen has minimal elasticity compared to some other fabrics, so it’s less likely to stretch out of shape with wear. However, it may relax over time, especially in areas of frequent movement.Does linen clothing shrink when washed?
Yes. Sometimes linen can shrink when washed, around 4% on average. However, linen has a tendency to relax again after the initial shrinkage, especially with subsequent wears and washes. Washing linen in cold water and air-drying it can help minimize shrinkage, and the fabric tends to regain its shape with wear.What should I do if my linen clothes have shrunk?
If your clothes have shrunk, there are a few steps you can take to try to restore them. Firstly, try gently stretching the garment back to its original shape while it’s still damp. You can also try re-wetting the garment with water, as this can sometimes help relax the fibers and restore some of its original size.
We’ve found that in many cases, garments made from linen can regain some of their original fit after being worn again, due to the natural fibers loosening up with movement and body heat. This is something to keep in mind, and we hope it brings you some reassurance.How can I be sure of a fabric’s color?
To ensure you get a true sense of the fabric, we highly recommend ordering a sample swatch. While we strive to depict our products as accurately as possible online, we cannot guarantee that colors will display accurately on your computer screen.
You can order our Linen sample pack here.